Meet the Team Behind Caring Transitions of Buffalo

Alison Potter

Alison Potter is a trusted relocation professional dedicated to guiding families and seniors through life transitions with clarity, care and confidence. She specializes in providing personalized support throughout every stage of the relocation process, from planning and downsizing, to coordination and settlement. Known for her calm leadership, attention to detail and client centered approach, Alison ensures each transitions is handled with dignity and respect. She combines strong organizational skills with genuine empathy, helping clients navigate complex decisions while reducing stress and creating a smooth, positive relocation experience for individuals and families alike. 

A lifelong resident of WNY, she brings a strong educational foundation and a diverse professional background including education, hospitality, and sales within the senior living industry. She holds a masters degree in Education and has over 10 years of experience teaching in the Williamsville and Kenmore-Tonawanda school districts. In addition, she has more than 15 years of experience as a previous Director of Catering and Marketing at a variety of venues acress WNY. Complementing this experience she has spent over 5 years working in senior living where she has focused on enhancing resident experiences, building meaningful resident experiences and supporting high quality service environments. Her career reflects consistent commitment to leadership, communication and service excellence across multiple sectors. 

Shannon Bold

I have dedicated my career to supporting older adults and their families during times of transition, always leading with compassion, respect, and understanding. I graduated from SUNY Cortland in 2015 with a degree in Therapeutic Recreation, where I developed a strong foundation in person-centered care and the importance of maintaining quality of life at every stage of aging. I later earned my Master’s degree in Healthcare Administration from Utica College in 2018, which strengthened my knowledge of healthcare systems, operations, and advocacy within senior services.

Throughout my career, I have worked in a variety of senior living roles, including sales, activities leadership, and other hands-on positions. These experiences allowed me to build meaningful relationships with residents and families while gaining a well-rounded perspective on the emotional and logistical challenges that often accompany aging and change.

Most recently, I worked with Oasis Senior Advisors, where I guided families through the often overwhelming process of senior living placement. I took pride in listening to each family’s unique situation and helping them find solutions that aligned with their needs, preferences, and values.

I am excited to be part of the Caring Transitions team, where I can continue to support older adults and their families through life’s changes. Being able to combine my professional background with my passion for helping others allows me to provide thoughtful guidance and reassurance during what can be a difficult time, and I am honored to be a trusted resource along the way.

Christina and Jerid

Christina, our Auction Team Leader, and Jerid, our Moving Team Leader, love helping seniors and their families through times of transition. They bring positive energy, strong leadership, and a hands-on attitude to everything they do, making sure each move and auction runs smoothly from start to finish.

Known for their great customer service and easygoing communication style, Christina and Jerid are always ready to listen, answer questions, and go the extra mile. They truly enjoy building connections with clients and take pride in making what can feel overwhelming a little easier. Both are excited to support our seniors with care, respect, and a smile every step of the way.